1. Purpose of Information Collection

Bac An Vietnam International Trading Co., Ltd. is committed to protecting the privacy and personal information of customers when they access and use our website. Information is collected for the following purposes:

• Providing product and solution consultations tailored to customers' needs.
• Receiving quotation requests, providing technical support, and after-sales service.
• Sending information about products, services, and promotional programs when customers have given their consent.
• Improving service quality and optimizing the website user experience.

2. Information We Collect

The website may collect the following information:

• Full name.
• Phone number.
• Email address.
• Company name (if applicable).
• Address.
• Details of consultation or quotation requests.
• Access information such as IP address, browser, device, cookies, and statistical data.

3. Scope of Information Use

Customer information will only be used for the following purposes:

• Contacting customers for consultation, quotations, and the provision of products and services.
• Providing technical support, warranty services, and customer care.
• Improving website and service quality.
• Fulfilling legal obligations, where applicable.

4. Information Security

We implement appropriate technical and administrative measures to protect customer data from unauthorized access, use, or disclosure.

All personal information is stored on secure systems and may only be accessed by authorized personnel for legitimate business purposes.

5. Information Sharing

The company is committed to not selling, exchanging, or sharing customers' personal information with third parties, except in the following circumstances:

• With the customer's consent.
• At the request of a competent government authority.
• When sharing information with shipping, payment, or warranty service providers as necessary to deliver services to customers.

6. Cookies and Tracking Technologies

The website may use cookies for the following purposes:

• Remembering access information.
• Analyzing website traffic.
• Improving website performance and user experience.

Customers may change their browser settings to reject cookies if they wish.

7. Customer Rights

Customers have the right to:

• Request access to, correction, or updating of their personal information.
• Request to stop receiving promotional communications.
• Request deletion of their information when they no longer wish to use our services, except where otherwise required by law.

8. Data Retention

Personal information will be retained for as long as necessary to support business operations, customer service, or as required by applicable law.

9. Changes to This Privacy Policy

Bac An Vietnam International Trading Co., Ltd. reserves the right to update this Privacy Policy at any time to comply with applicable laws and business operations. Any changes will be published on the website and will take effect from the time they are posted.

If you have any questions regarding this Privacy Policy, please contact Bac An Vietnam International Trading Co., Ltd. for assistance.